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Tips To Claim Insurance
The PSU general insurance companies have put systems in place to expediate processing of claims for the 2018 Kerala Floods.

PSU Insurer Contact Details

The insurers have contact details established to aid with claims processing. Here they are for your convenience (Source: The News Minute).

National Insurance Co Ltd

New India Assurance Co Ltd

  • Toll-free number 18002091415

Oriental Insurance Co Ltd

United India Insurance Co Ltd

Life Insurance Corporation of India (LIC)

Special teams have been set up in 14 district alongside officers to offer a special 24-hour assistance.
  • Trivandrum - 9482419551
  • Kollam - 9496301011
  • Palakad - 9447839123
  • Thrissur - 9447315770
  • Ernakulam - 8075947267
  • Kottayam - 9847167946
  • Idukki - 9895884618
  • Pathanamthitta - 9961993580
  • Alappuzha - 9746817205
  • Kozhikode - 9496710567
  • Wayanad - 9496220783
  • Kannur - 9496414055
  • Kasargod - 9447951431
  • Malappuram - 9446024966
  • Mahi - 9447468899

PolicyBazaar.com

  • 24x7 Helpline for Kerala - 8448180966
Regardless of whether you have purchased an insurance from them, PolicyBazaar is offering a 24x7 helpline to assist with the insurance claiming process.

Standard Claims Process

The claims process looks something like this:
  • First an intimation of claim by letter or mail will need to be given
    immediately based on which a surveyor will be appointed for assessing
    the loss.
  • The surveyor need to be provided with all documents like stock register,
    purchases and sales register, balance sheet, etc.
  • The surveyor He will also see if the all items are insured and for the correct
    value.
  • Accordingly loss assessment will be done.
  • If the amount insured is less than the actual value claim will be
    proportionately reduced.
  • On receipt of survey report, claim will be settled.

Expediate the claims process

Things You Can Do

  • If you have multiple kinds of insurance for different items (vehicle
    insurance for vehicles, property insurance for household and posessions, etc)
    it is recommended that you categorize what item is applicable to which policy
    and then make a list of items that need to be claimed.
  • If your vehicle got submerged in water, take photos of it before towing it to
    a workshop.
  • Take as many photos of your house as you can, so that you can cover different
    items that have been damaged.
  • You can use photos of items inside your house before the flood as proof while
    accounting for what has been lost.
  • If you have made any purchases online or otherwise have receipts that haven't
    been washed away, these also help expediate the claims process.
Here's an article from News18 explaining the process to claim an insurance for motor and property categories: https://www.news18.com/news/india/irda-orders-insurance-firms-to-simplify-claims-procedure-for-kerala-flood-victims-heres-all-you-need-to-know-1848407.html. Here is another from The Indian Express.

Services by Companies

  • Some corporations are offering free repairs and other services. Read
    ​this article by The News Minute​
    to learn more.
  • Private Insurers have simplified documentation requirement for claims and have
    said that a municipal death certificate, or death dertificate by any competent
    government authority like local government of Kerala, armed forces, government
    hospitals or police authority will suffice.
  • Bajaj Alliance Life has said “Death and disability claims for customers from
    these States will be processed on priority, and the company will make best
    efforts to settle maximum claims within 72 hours of claim registration”
  • Max Bupa has said they'd ensure all claims from Kerala get immediate attention
    and all eligible claims are processed on a cashless basis and on a priority.
  • Source for the last 3 points: The Hindu Business Line Contributed by : https://github.com/wingedrhino​
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PSU Insurer Contact Details
National Insurance Co Ltd
New India Assurance Co Ltd
Oriental Insurance Co Ltd
United India Insurance Co Ltd
Life Insurance Corporation of India (LIC)
PolicyBazaar.com
Standard Claims Process
Expediate the claims process
Things You Can Do
Services by Companies